Careers

Quantum Design is looking for a dedicated service individual to join our team as a Customer Service Representative.  The Customer Service Representative is responsible for quoting spare parts and field service trips to customers, processing orders and handling customer needs.  The job is very dynamic and requires a person capable of multi-tasking in a fast past environment.  The ideal candidate is hard-working, can easily adapt to change and can maintain a positive attitude through all situations.

Responsibilities

• Answer service phone calls and respond accordingly or distribute to the appropriate person
• Review incoming emails for service and parts and respond accordingly or distribute to the appropriate person
• Quote service and spare parts
• Quote retrofits or distribute requests for retrofits to the appropriate person
• Enter sales orders for service and spare parts
• Process circuit board quotes and repairs
• Contact vendors for updated prices and deliveries on parts and components
• Send order acknowledgments for service and spare parts orders to customers
• Setup travel arrangements for service personnel, as necessary
• Update service schedule
• Assist service technicians in the field by supplying drawings, parts, etc.
• Convert engineering drawings and part lists to .pdfs

Knowledge and Skill Requirements

• 3+ years customer service experience
• Exceptional customer service skills
• Positive attitude
• Powerful people skills
• Good verbal and written communication skills
• Good organizational skills
• Solid computer skills
• Knowledge of parts and drawings
• Detail oriented
• Knowledge of shipping
• Willingness to learn and find solutions for customers

Experience in the following programs/processes is required

• Microsoft Office including Word, Excel and Outlook
• Blue Print Reading

Exprience in the following programs/processes is not required, but a plus

• Epicor Accounting Software
• Solidworks
• Autocad

Quantum Design is looking for a hard-working candidate to join our team as a Machine Builder.  The ideal candidate is dependable, dedicated, and willing to work both independently and as part of a team building equipment in our manufacturing facility.

Responsibilities

• Mechanical sub assembly
• Machine assembly
• Route cables and pneumatic line
• Label and terminate all incoming field wiring
• Wire 3 Phase and single phase motors
• Abide by all safety standards at all times
• Report any safety or maintenance concerns to management immediately
• Keep all work areas clean and organized
• Strive to meet assembly budgeted hours without compromising quality
• Hold self to a high standard of quality, taking pride in your work
• Attend all safety and production trainings
• Be available for overtime during high volume seasons

Knowledge and Skill Requirements

• Mechanically inclined
• Versed with machine electrics/controls:
• AC & DC circuits
• Ability to read electrical and pneumatics schematics
• Proficient in the use of basic hand tools
• Ability to lift up to 60 lbs
• Excellent attention to detail
• Must be well organized
• Must have a Positive Attitude
• Must work well with others in a team environment
• People skills is a MUST
• Able to climb up and down ladders
• Must have basic hand tools (all specialty tools will be supplied)

Quantum Design is looking for a hard-working candidate who can easily adapt to change to join our Service team.  The ideal candidate will be able to work both independently and as part of a team.  The primary function of the position is to travel to customer’s sites to set up, start-up, repair, and provide technical support for machinery and equipment.  Travel is required regularly.

Responsibilities

• Machine installation, service, and repair – travel required
• Customer training
• Attending to the needs of the customer whenever required
• Phone support – troubleshooting customer calls and assisting with part calls
• Assist the sales department by requesting quotes from the appropriate vendor
• Getting a final acceptance form signed by customer
• Work on the production floor with machine builds while being back in house
• In-house machine testing

Knowledge and Skill Requirements

• Must have a valid driver’s license and car insurance
• Well versed with machine electrics/controls: AC & DC circuits, AC & DC drives, three phase motors, pneumatics, and PLC’s
• Mechanically inclined (previous machine assembly experience a plus)
• Willing to travel regularly; travel is generally weekdays with an occasional
  weekend, some international travel may be required
• Strong organization skills
• Must have a positive attitude
• Strong people skills
• A professional exterior and attitude
• Excellent customer service skills and demonstrable experience
• Ability to quickly adapt to change and work in a fast-paced environment
• Articulate and good telephone manner
• Keen eye for attention to detail and ability to follow procedures
• Strong sense of initiative and a “can do” attitude
• Ability to work independently and as part of a team
• Positive attitude and willingness to perform tasks outside this description if asked

Education / Experience
• Microsoft Office including Word, Excel, Outlook
• Adobe Reader and/or Acrobat

Quantum Design is looking for a Territory Sales Manager to join our sales team!  The Territory Sales Manager is responsible for achieving sales quotas in the assigned geographical region for the represented product line(s) the are assigned.  A great candidate is outgoing, hard-working, willing to travel, and has Sales experience.

Responsibilities

• Cultivating and managing new and existing customer relationships via telephone, email, or face-to-face visits
• Manage all sales activities promptly
• Development of new business opportunities to increase sales revenues
• Stay current on business-related trends, advances, improvements, and changes that could have an impact on the business sales plan
• Assist in the development of an overall sales and marketing strategy for the assigned product line(s)
• Meet assigned targets for profitable sales growth for assigned region
• Establish productive, professional relationships with key personnel in assigned customer accounts
• Non-standard working hours and out-of-town/country travel may be required to effectively cover assigned region
• Attend industry-related technical events and trade shows

Knowledge and Skill Requirements

• 3-5 years of sales/account management experience required
• Bachelor’s Degree in communications, business or related fields preferred
• Demonstrated sales accomplishments in a Manufacturing or Capital Equipment/project environment preferred
• Technical understanding of product line(s) being represented
• Knowledge of the practical application and the implementation of the product line(s), as well as general industry experience
• Be able to estimate projects and coordinate bidding activities in conjunction with engineering, manufacturing and purchasing to ensure accurate scope definition and project pricing
• Be able to negotiate project pricing and long term strategic partnerships with customers and suppliers
• Experience in a business-to-business, large/strategic customer segment
• Proven ability to grow sales through prospecting and new account development
• Strong communication skills both verbally and written
• Must be a self-starter, highly motivated and organized

Experience in the following programs/processes is required

• Microsoft Office including Word, Excel, PowerPoint and Outlook
• Adobe Reader and/or Acrobat

Experience in the following programs/processes is not required, but a plus

• Epicor Software
• Salesforce/ CRM systems
• Microsoft OneNote
• Microsoft SharePoint